Since the last six months, in 315 complaints on-line consumer electronics, LG’s model is the KT878 mobile phone complaints highest in the top categories of complaints reflects the most serious problem is the phone battery to rupture and the fever for no reason, there is the battery explosion risks.
Knowing that the hidden dangers in the LG company has no intention of recalling the case, since the end of July, some consumers have Baotuan action, the collective network of commissioned law easier for defenders. Law Network CEO Wangfeng Chang Yi, said human rights lawyer currently a member of the group – Pacific Century Law Firm lawyer Jiangsu Hua Beijing is drafting a request AQSIQ mobile phone quality issues involved in the investigation which the administrative complaint Zhuang, and will be before Friday members in person by the lawyers to AQSIQ.
KT878 mobile phone without cause fever
Beijing, Raymond (not his real name) is a car sales company salesman. This year in January, to 3,110 yuan that he (including 900 yuan China Mobile phone) LGKT878 bought a cell phone sony VGP-BPS13B/B battery sony VGP-BPS13B/S battery .
“Use Before long, his colleagues and friends to complain that hard to connect my mobile phone, often in a state not connected,” Raymond said, because mobile phones often fail to connect, even the company president can send text messages to ask, “How about good auto sales. ”
Aware of this problem, Raymond several times at home to another phone to your cell phone, found that although their cell phone signal showed no problem, but often for no reason are engaged.
Early June, using the last six months, the Raymond originally attached to two cell phone contacts appears at the crack of the phenomenon, and occasionally accompanied by fever. Once, when Raymond cell phone pocket inside out, found the phone Tangde not work. Open the phone lock key and found that cell phones have been unable to display the main screen. After nearly half an hour, the phone has to change to normal inexplicable. Since then, this heating phenomenon from time to time.
He contacted the LG service station, the other side of the “battery fault” reply to “can replace the battery” but for “cell phone fever, the main screen can not display”, will the other side said, “This is a crash Xianxiang, need to carry out system maintenance station upgrade. ” As for what specific technical reason for these phenomena, Raymond said, so far, LG did not give a clear answer. Finally, Raymond return for the previous phone.
In fact, Raymond is not the case problems.
August 3, 315 consumer complaints against network statistics show that in the first half, the site received a total of 4826 mobile phone industry an effective complaint, including LG’s KT878 phone volume led the way with 726 complaints, accounting for 15.04% of total industry complaints, reflect the focus of complaints was the battery fault, the signal is poor, software failure, irregular upturned switch machine and screen problems sony VGP-BPS13S battery sony VGP-BPS14 battery .
Reflect problems for users, LG said in reply, some LGKT878 phone problems, mainly because the software versioning issues. Consumers can repair station nearest to the free upgrade. In addition, the “start from early in July, LG company after-sales service personnel departments on the basis of the original increase KT878 Commissioner to quickly get in touch with consumers. For the individual user’s actual situation, there will be replacement or other remedial measures . ”
Rights lawyers asked LG to recall
In July, Raymond and LG side and demanded that the warranty period to the amount of the invoice as a standard for a full refund. But several times, after negotiations, LG context only promised to refund 2,500 yuan. Why not a full refund, LG’s explanation is that there is cell phone depreciation.
August 19, the “Daily Economic News” reporter called LG customer service hotline at the company, ask on the refund issue. 75 customer service personnel, said mobile phone if problems, consumers need to test the phone sent to repair station, repair station by the issue of a certificate of inspection, the basis of this proof, maintenance or Depot replacement. If consumers need to do a refund, the standard is a certificate issued by maintenance personnel, as specified under the specific phone.
Raymond feel that they are unjust, then combined some other KT878 consumers find the method easy to network Wangfeng Chang, commissioned by the latter for their collective rights protection.
Wang Fengchang introduction, starting from early July, there will call them to consult the relevant consumer rights protection issues, then more and more consultants, last week, French trade network began to free some of the collective consumer rights protection sony VGP-BPS13 battery sony VGP-BPS13/S battery .
315 consumer complaints against large network analysis of the reasons for complaints KT878 also pointed out that the complaints from the first one to 726, a few months, LG has not given the matter an effective solution, which resulted in machine the amount of complaints to an alarming rate.
At present, the method easy to set up network for this event a member of the group Human Rights Lawyers – Law Firm Jiangsu Hua Beijing Pacific Century is preparing information, intend to Friday by the lawyers before the members in person to the AQSIQ.
“Our defenders procedure is to first request AQSIQ on this phone were identified. Secondly, the request AQSIQ LG if there are problems in the service level for investigation. Hope the Administration of Quality Supervision, upon investigation, the published the results of a survey related issues. “Wangfeng Chang said,” results of the investigation, we will request the recall AQSIQ ordered LG phone. because the phone quality issues seriously, and even personal safety, recall that only firms mobile phones to solve the problem. ” VGP-BPS5A